Returns and Exchanges
Service/Return Authorization Required:
Any after sales service/repairs, whether covered or not covered under the warranty, must be authorized in advance by BullToro Watch Company. BullToro will provide an estimate of shipping and/or repair costs via return e-mail. Please use the Customer Care Authorization Return Form which is shown below.
The authorization form we send you will contain specific instructions for returning your watch to the BullToro Customer Care Center. All new product returns must be returned within 30 days of purchase in order to get a full refund.
Once you have received authorization for repair, replacement or service, please send your watch, a copy of your sales receipt and a copy of your authorization form to the BullToro Customer Care Center as noted in our Authorization Return Instructions. We recommend that you insure your shipment or send it by registered mail.
1. There is no charge for in-warranty repairs provided there is full compliance with the terms of the warranty.
2. All Customers, domestic and International, are responsible for inbound shipping to the Bulltoro Customer Cadre Center. We recommend that watch returns be insured and sent via certified or overnight mail.
3. All domestic customers returning watches for service, whether your watch is within the warranty period or outside of the warranty period, will be charged a $10.00 (US) return shipping and handling fee. BullToro will respond with a written estimate of any repair and additional shipping costs. The $10 fee is payable in advance with an approved credit card only.
4. All International customers, defined as areas outside of the 50 United States, and whether your watch is within the warranty period or outside of the warranty period, will be advised of return shipping and handling fees, upon completion and submission of the Customer Care Authorization Form. All shipping and handling fees must be paid in advance with an approved credit card. No checks or cash accepted.
There is a $22.00 (US) fee for battery replacement; this excludes return shipping and handling.
Please use the following form to request authorization to return a watch